I have more than my share of stupid phone conversations. It can’t be just because I answer phones. I know people who have bright, stimulating conversations on the phone daily. I’m just not that fortunate.
I also get more than my share of phone conversations where people seem to believe I am empowered with psychic ability. Or at least to divine answers with the least amount of information possible.
This next conversation contains both.
I answer the phone and am greeted with this sentence out of the box.
“Is this the company I used a couple of years ago?”
“I don’t know.”
“Can you look it up?”
“If you give me your name.”
“Hold please.” I roll over to the computer. Open the file that contains all past customers and look for a Dumass. I close the file and go back to the task as hand.
“I’m sorry, Dumass, you’ve never been a customer of ours.”
“Oh. Do you know what company I used?”